Reputation Dashboard
Everything that matters in your reputation,
inside one dashboard
The B2B analytics dashboard combines KPI cards, time trends, period comparison, and operational metrics so merchants can read quality, speed, and trust signals from one place.
10+
core KPI cards always available
3
timeline modes: volume, sentiment, efficiency
1
comparison engine across time periods
Review overview
KPI cards, comparisons, and operational trends at a glance
Totals, published reviews, pending validation, and average rating
Verified users, certified purchases, invitations, and external imports
Media-rich reviews, loyalty signals, and content quality metrics
The dashboard in action
Numbers, sources and review flow always under control
Pick a source and watch the rating gauge and the review stream update: from your internal collection to external platforms.
Reputation management — Overview
1,245
Total Reviews
1,198
Published Reviews96.2%
4.58
Average Rating
312
Review Visuals
47
Pending Validation
1,024
Verified Users
Collection authenticity and quality
Sources Breakdown
Average rating by source
4.58
/ 5.00
All sources · 1,245 reviews
Review stream
Sofia P.
22/08/2026CertifiedWith media"Perfect order, product as described and very fast shipping."
Riccardo V.
20/08/2026Certified"Good experience, recommended for the value for money."
Anna K.
18/08/2026Certified"Flawless support, they handled my return the same day."
Davide F.
14/08/2026"Decent product but delivery took a few days longer than promised."
Valentina R.
10/08/2026CertifiedWith media"Third order and always great: customer photos and reviews don't lie."
Stefano M.
05/08/2026Pending"Item arrived with a defect, waiting for return validation."
Interactive section: combine the source and stream chips to explore the data.
KPI overview
Read instantly volume, quality, and trust
End-to-end review overview
OverviewStats surfaces total reviews, published reviews, average rating, pending validation, and review visuals so merchants understand the current health of their reputation in seconds.
Measurable authenticity
The dashboard breaks out verified users, certified purchases, invited reviews, and external imports, so teams can evaluate proof quality beyond raw volume.
Operational metrics that matter
Every KPI is paired with rates and contextual tooltips, turning the dashboard into a practical reading layer for collection and publication performance.
Trends and comparison
Time filters and real comparative trends
Date pickers, quick ranges, and comparison periods let merchants compare the current window against the previous one without exports or manual spreadsheets.
Quick ranges and date filters
Last 7, 30, 90, 365 days or all time: the filters let merchants switch between day-to-day control and longer strategic performance reviews instantly.
Comparison stats
Total reviews, published reviews, average rating, and certified reviews are compared against the previous period with percentage deltas and summary performance signals.
Multi-mode timeline
TimelineStatsChart switches between volume, sentiment, and efficiency so teams can analyze quantity, perceived quality, and processing speed in the same decision surface.
Operations
Responses, content, and customer engagement
Response strategy tracking
ResponseStatsCard measures public replies, private replies, average response time, and the balance between public brand building and private issue resolution.
Loyalty and content quality
User engagement and content analysis show registered vs. guest users, repeat customers, completion rate of titles/descriptions, and media attachment rates.
Source and classification breakdown
Source, collection method, verification level, and trust-level charts help merchants identify which channels produce the strongest and most useful reviews.
See also
Related features that work together to grow your eCommerce.
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