AI Replies
Generate review replies
with AI
Reply to reviews in one click, choose your brand tone, compare reply lengths, and publish public or private responses directly from your dashboard.
1 click
to generate the draft
3 variants
short, medium, long
2 outputs
public and private replies
AI style
Reply length
Hi Mark, thank you for your feedback. We're glad the shipping arrived on time. We'll keep working to deliver the same standard on your next orders too.
Workflow
From incoming review to published reply in seconds
Reads the context
AI analyzes rating, sentiment, and review text to suggest a reply aligned with the specific situation.
Adjusts tone and length
Choose a brand style and compare three ready-made variants: short, medium, or long.
Publish or refine
Use the draft as-is, edit it, or send it as a public reply or private message from the reviews dashboard.
AI Dashboard
AI does more than write: it shows you where to act
Beyond replies, you get a centralized view on sentiment, recurring themes, and actionable insights to improve support, logistics, and conversion performance.
Dashboard AI
Every review,
an actionable insight
Your control panel aggregates reviews from all channels, analyzes sentiment with AI and tells you exactly where to act to increase conversions.
Responding to reviews mentioning pricing within 24h could increase your score by +4% in the next 2 weeks.
Auto-replies
Configure AI rules by rating range
AI auto-reply rules
Map rating ranges to reply styles
4–5 stars
Friendly
Thank the customer and reinforce the positive parts of their experience.
3 stars
Professional
Stay balanced, add context, and show attention to the details mentioned.
1–2 stars
Solution-focused
Open a constructive dialogue and invite the customer to continue privately so the issue can be solved.
1★
2★
3★
4★
5★
Why it matters
In the React control panel, merchants can configure AI reply behavior by review score and style. This lets teams keep consistency at scale without losing contextual nuance in difficult reviews.
See also
Related features that work together to grow your eCommerce.
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your eCommerce?
Merchants using certified reviews convert on average 15% more.